Shipping

Shipping

Spell Shipping Steps and Icons- place your order, your order is packed, free shipping for all orders over $150, receive your tracking number, your order is delivered
What is your Shipping Policy?

You are currently on our Australian based website, which ships to Australia and internationally excluding the US. If you are shipping to the US please click here.


All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all Australian orders over $150.


If you have any questions or if we can help with anything at all, please email us.

How quickly will my order be processed?

All orders placed before 1pm Sydney time are dispatched the next business day, this includes orders sent with our Express Courier service. We do not offer same day delivery.

 

Once your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please check your spam folder, or email us.

 

Deliveries are sent during standard business hours Monday to Friday, purchases made on weekends and public holiday will be processed the next business day.

 

Once your order is dispatched you will receive a shipping confirmation and tracking details via email. 

 

Please note, our warehouse is based in Byron Bay and therefore considered a regional location which can impact delivery timeframes. During busy periods or within five (5) days of a new collection launch or sale there may be delays with order processing and dispatch.

How fast is Shipping Within Australia?

The table below is a guideline of delivery times after dispatch. All shipping estimates are based on metro destinations, for orders sent to regional and rural locations, please allow for additional time for shipping. 

 

COURIER ESTIMATED DELIVERY COST
Aramex

Metro: 2-5 Business Days

Regional: 3-6 Business Days

 

$9.95 (free for orders over $150)

 

Australia Post

Metro: 2-5 Business Days

Regional: 3-6 Business Days

WA: 5-8 Business Days

 

$9.95 (free for orders over $150)
Australia Post's Express Service

Metro: 1-3 Business Days

Regional: 2-5 Business Days

WA: 3-5 Business Days

 

$12.95

 You have the option to select your courier at checkout. If you're shipping to a PO Box or Parcel Locker, please select Australia Post at checkout.

Traditional Place Names

To acknowledge the Traditional Custodians of the land your item is being delivered on, you can include the traditional place name in the address field at checkout. We've named this field for you to ensure your parcel is addressed correctly.


Need help to find your areas traditional place name? We recommend to check the AIATSIS website here.

What about shipping internationally? 

Please note: due to the COVID-19 pandemic there may be extended delays with international shipping. We recommend referring to the carrier's website for the most up to date information in relation to your country.

 

We offer two services for international deliveries, outlined below. The timeframes outlined are estimates only, and will vary depending on the destination. Please note, Australia Post's service will be handed over to your local postal service once it arrives in your country.

 

 COURIER ESTIMATED DELIVERY COST

Australia Post's
International Courier

 

5-14 Business Days

 

$25

 

DHL Express 3-7 Business Days

$35

 

All international orders require orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel. 

Do I have to pay customs / import duties and taxes?

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.

Shipping Limitations

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:


- Algeria

- Cuba

- Indonesia

- Iran, Islamic Republic Of

- Israel

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Russia

- Saudi Arabia

- Sudan

- Syria

- Turkey


Please note, we are also unable to ship to hotels internationally, so please use a private address only.